Statement

Establish a BC Ferries Passenger Charter of Rights with clear standards for reliability, on-time performance, capacity, affordability and customer service, and hold leadership accountable and reduce board-level redundancy.

Overview

Create binding customer service benchmarks, compensation for prolonged delays, and trims administrative board layers.

Sources

• Ready to DELIVER - Lorne Doerkson's Plan for a STRONGER BC / 2026 (Page 29) (opens in a new tab) Source

  Page 29 (BC Ferries: Reliable, Affordable and Accountable): Establish a BC Ferries Passenger Charter of Rights with clear standards for reliability, on-time performance, capacity, affordability and customer service, and hold leadership accountable and reduce board-level redundancy.